RestaurantFlow

Terms of Service

Last updated: June 3, 2026

These Terms of Service (the “Terms”) are a legal agreement between you and RestaurantFlow LLC (“RestaurantFlow,” “we,” “us”) governing your access to and use of the RestaurantFlow websites and applications (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and authority

You must be at least 18 years old to create an account. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and “you” includes that business.

2. Accounts and users

  • You must provide accurate account information and keep it up to date.
  • You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • You are responsible for the users you invite (owners, managers, staff) and for their compliance with these Terms.

3. Subscriptions, trials, and billing

  • Paid plans are billed in advance on a recurring basis through our payment processor, Stripe, and automatically renew for successive periods until cancelled.
  • Free trials, if offered, convert to a paid subscription at the end of the trial unless you cancel beforehand.
  • You can cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then.
  • Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods.
  • Fees are exclusive of taxes, which you are responsible for. We may change prices on a going-forward basis with reasonable advance notice.

4. Acceptable use

You agree not to, and not to permit anyone to:

  • Use the Service for any unlawful, infringing, deceptive, or harmful purpose;
  • Send unlawful, harassing, or unsolicited messages, including SMS or voice messages sent without the legally required consent of the recipient;
  • Upload malware, attempt to gain unauthorized access, probe or breach security, or interfere with or disrupt the Service;
  • Reverse engineer, copy, resell, or create derivative works from the Service except as permitted by law;
  • Use the Service to violate the privacy, employment, or other rights of any person, or to store data you have no right to store.

5. Your data and content

As between you and us, you own the data you put into the Service (your “Customer Data”). You grant us a worldwide, non-exclusive license to host, process, and transmit Customer Data solely to provide and support the Service, and as described in our Privacy Policy. You are responsible for the accuracy and legality of your Customer Data and for having the rights and consents necessary to provide it to us.

6. Your compliance responsibilities

The Service provides tools to help you run your business, but you are solely responsible for how you use them and for complying with all laws that apply to your business. In particular, you are responsible for:

  • Employment and labor laws — including wage-and-hour, overtime, breaks, predictive-scheduling, recordkeeping, and child-labor rules. Schedules, time records, and pay-related figures in the Service are aids, not a substitute for your own compliance and verification.
  • Messaging consent — obtaining and maintaining the consent required to send SMS, voice, or email communications to your staff, applicants, and guests, and honoring opt-outs.
  • Privacy obligations — providing your staff, applicants, and guests with any required notices and honoring their rights with respect to data you control.

We are not your employer, accountant, attorney, or HR or tax advisor, and nothing in the Service is professional, legal, financial, or employment advice.

7. AI features

The Service includes AI-assisted features, such as the AI Coach, that generate suggestions and content. AI output can be inaccurate or incomplete and is provided for informational purposes only. You are responsible for reviewing AI output before relying on or acting on it, and you should not treat it as professional advice or as a guarantee of any outcome.

8. Intellectual property

We and our licensors own all rights in the Service, including its software, design, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

9. Third-party services

The Service relies on and integrates with third-party services (for example, payment, messaging, email, and AI providers). Your use of those services may be subject to their own terms, and we are not responsible for them.

10. Disclaimer of warranties

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any result obtained through it will be accurate or reliable.

11. Limitation of liability

To the maximum extent permitted by law, RestaurantFlow LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You will defend, indemnify, and hold harmless RestaurantFlow LLC and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

13. Term and termination

These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to us. On termination, your right to use the Service ends; for a limited period afterward you may export your Customer Data, after which we may delete it as described in the Privacy Policy.

14. Changes to the Service and Terms

We may modify the Service over time. We may also update these Terms; when we make material changes we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of [U.S. state — to be set, e.g. the State of Delaware], without regard to its conflict-of-laws rules. The courts located in that jurisdiction will have exclusive jurisdiction over any dispute that is not subject to an alternative agreed process, except that either party may seek injunctive relief to protect its intellectual property or confidential information.

16. General

  • These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
  • If any provision is found unenforceable, the rest remains in effect.
  • You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Our failure to enforce a provision is not a waiver, and neither party is liable for delays caused by events beyond its reasonable control.

17. Contact us

RestaurantFlow LLC
[Registered business address — to be added]
Email: support@restaurantflow.app